Director of Training
Rockwall, Texas (In-Office with Occasional Field Travel)
$100,000 – $110,000 Base Salary + Benefits
Lead Training. Elevate Performance. Drive Field Excellence.
TrendHR is partnering with a growing organization in the insurance and field services industry to hire a Director of Training to lead inspector training, field calibration, performance evaluation, and ongoing development initiatives.
This is a high-impact leadership role focused on improving field performance, strengthening training systems, and ensuring operational consistency across a national inspector network. The ideal candidate will combine strong leadership abilities, training and coaching experience, field operations knowledge, and data-driven decision-making skills.
The position is based in Rockwall, Texas and requires an in-office presence with occasional field travel for ride-outs, evaluations, and training support.
What You’ll Do
Training & Field Development
- Lead and oversee field inspector training initiatives and certification processes
- Conduct live reviews and grading evaluations for inspectors completing training programs
- Coordinate with field trainers on onboarding, development, and recalibration efforts
- Perform in-person field ride-outs and inspector evaluations as needed
- Develop training materials, curriculum content, and process documentation
Performance Management & Operations Support
- Analyze field performance metrics and identify areas of underperformance
- Build and implement action plans to improve inspector quality and consistency
- Assist field management teams with real-time inspector-related decision making
- Lead special projects within the Training Department
- Maintain complaint resolution oversight and ensure timely issue management
Reporting & Leadership
- Prepare weekly and monthly performance reports for leadership review
- Track inspector grading and performance calibration metrics
- Support disciplinary actions and performance management for inspectors during probationary periods
- Collaborate cross-functionally with operations and leadership teams to improve field execution
What You Bring
- Strong leadership, coaching, and performance management experience
- Excellent verbal and written communication skills
- Ability to analyze data and implement process improvements
- Strong attention to detail and organizational skills
- High-level proficiency with Microsoft Excel, Word, and PowerPoint
- Experience working in field operations, inspections, insurance claims, construction, roofing, or related environments preferred
- Understanding of steep roof access and inspection processes strongly preferred
- Ability to travel occasionally for field evaluations and training support
Compensation & Benefits
- Base Salary: $100,000 – $110,000
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401(k) with Company Match after 1 Year of Employment
Why This Opportunity Stands Out
This is an opportunity to build and shape a training function that directly impacts operational quality and field performance. The organization is looking for a hands-on leader who can mentor teams, improve processes, and create long-term training systems that support continued growth and excellence.
If this opportunity aligns with your background or career goals, please respond to this message or contact me directly at chrisj@trendhr.com.